7bat Privacy Policy

1. Introduction

7bat is a trusted online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that your privacy matters. This document sets out, in clear and formal terms, the nature of the personal data we handle, the legal bases upon which we process it, and the rights you hold as a data subject.

Our platform is strictly restricted to adults aged 21 and above. Any minor attempting to register or use 7bat services will have their account immediately terminated upon discovery and all associated data permanently deleted in accordance with our child safety obligations.

2. Information We Collect

In order to provide a secure, compliant, and high-quality gaming experience, 7bat collects personal information in two main categories: information you provide directly, and information collected automatically through your use of our platform.

Information You Provide Directly

• Full name, date of birth, and national identity details for age and identity verification
• Email address, mobile phone number, and residential address in Bangladesh
• Login credentials including username and encrypted password
• Financial details required for deposits and withdrawals, including bKash wallet numbers, Nagad account details, Rocket account information, and bank details such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card information for Visa or Mastercard transactions
• Copies of identity documents submitted for Know Your Customer (KYC) compliance, such as National ID, passport, or driving licence

Information Collected Automatically

• Device information including device type, operating system version, browser type, and unique device identifiers
• IP address and approximate geolocation data used to confirm you are accessing the platform from a permitted location
• Gameplay activity logs including wagers placed, games accessed, session duration, and transaction history
• Cookie and tracking data as described in our Cookies section below

3. How We Use Your Information

7bat uses the personal information we collect for the following purposes, each of which forms a legitimate and necessary part of our service operation:

• Account registration, authentication, and ongoing account management including password recovery and security alerts
• Processing financial transactions including deposits via bKash, Nagad, and Rocket and handling withdrawal requests to registered bank accounts
• Identity verification and KYC compliance to prevent fraud, money laundering, and underage gambling
• Personalising the gaming experience, including recommending relevant games such as cricket betting, live casino, slots, and crash games based on your play history
• Sending account notifications, promotional offers, and service updates by email or SMS, where you have opted in to receive such communications
• Monitoring platform activity to detect and investigate suspicious behaviour, protect against fraud and cheating, and ensure fair play for all users

4. Sharing Your Information

7bat does not sell, rent, or otherwise disclose your personal information to third parties for commercial marketing purposes. We may, however, share your data in strictly limited circumstances:

• Trusted service providers who assist in operating the 7bat platform — such as payment processors including bKash, Nagad, Rocket, and banking partners — who are contractually bound to handle your data with the same standard of care we apply
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi where session data is required to deliver the game and record results fairly
• Regulatory or law enforcement authorities where we are compelled by applicable law, court order, or government directive to disclose information
• Fraud prevention and security partners engaged to identify, investigate, or prevent fraudulent account activity, cheating, or other violations of our Terms and Conditions

All third-party recipients of your personal data are required to maintain appropriate technical and organisational measures to safeguard it, and they are prohibited from using it for any purpose beyond that specified in their agreement with 7bat.

5. Cookies and Tracking Technologies

7bat uses cookies and similar tracking technologies to maintain session continuity, analyse platform usage, and improve the user experience. The types of cookies we use include:

• Essential cookies that are strictly necessary for the platform to function, including maintaining your login session and managing your account security
• Analytics cookies that help us understand how users navigate and interact with different sections of the 7bat platform, including which games and betting markets are most popular
• Preference cookies that remember your language settings, regional preferences, and UI customisations to deliver a consistent experience across sessions

You may control cookie settings through your browser preferences. Disabling essential cookies will impair your ability to access and use the 7bat platform. Disabling analytics or preference cookies will not prevent access but may reduce the quality of your user experience.

6. Data Retention

7bat retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Financial transaction records and KYC documentation are retained for a minimum of five years in accordance with standard anti-money-laundering practice. When data is no longer required, it is securely deleted or anonymised using methods that prevent reconstruction of the original information.

7. Data Security

7bat applies a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, strict access controls limiting data access to authorised personnel with a legitimate operational need, regular internal security reviews and external penetration testing of our platform infrastructure, and multi-factor authentication requirements for sensitive administrative operations.

While 7bat takes every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security; however, we commit to notifying affected users without undue delay in the event of a personal data breach that is likely to result in a high risk to your rights and freedoms.

8. Your Rights as a Data Subject

As a user of 7bat's services, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the Contact Us section of this policy.

• Right of access — you may request a copy of all personal data we hold about you, free of charge, within a reasonable response timeframe
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
• Right to erasure — subject to our legal retention obligations, you may request permanent deletion of your personal data from our systems
• Right to restrict processing — you may request that we temporarily suspend the processing of your personal data in certain circumstances, such as while a dispute regarding its accuracy is resolved
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that objection without requiring justification

All requests will be handled within 30 days of receipt. 7bat reserves the right to verify your identity before processing any data subject request to prevent unauthorised disclosure of another person's data.

9. Third-Party Services and Links

The 7bat platform integrates third-party game engines, payment gateways, and analytics tools operated by independent providers. When you interact with these third-party components — for example, launching a game by Pragmatic Play or Evolution Gaming, or completing a transaction via bKash or Nagad — those providers may collect and process data according to their own privacy policies, which are separate from and independent of this document.

7bat is not responsible for the privacy practices of any third-party service providers. We encourage you to review the relevant privacy policies of those providers before engaging with their services through our platform.

10. Children's Privacy

7bat's services are strictly intended for individuals aged 21 and above. We do not knowingly collect, solicit, or retain personal information from any person under the age of 21. If we become aware that a minor has provided us with personal data or has registered an account on our platform, we will immediately suspend that account, delete all associated personal data, and, where required, report the matter to the appropriate authorities. If you are a parent or guardian and believe your child has submitted personal information to 7bat, please contact us immediately at [email protected] so that we can take prompt corrective action.

11. Changes to This Privacy Policy

7bat reserves the right to amend this Privacy Policy at any time to reflect changes in our operational practices, applicable laws, or the nature of our services. When we make material changes to this policy, we will update the 'Last Updated' date at the top of the page and, where appropriate, notify registered users by email or through an in-platform notification prior to the changes taking effect.

Your continued use of 7bat's services following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to remain informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which 7bat handles your personal data, our dedicated support team is available to assist you seven days a week. We are committed to responding to all privacy-related enquiries promptly and in a professional manner.

Email: [email protected] — Please include your registered username and a clear description of your request so that we can process your query as efficiently as possible.